Shipping, Delivery, Returns & Warranty Policy

At The Game Room Plus, we’re committed to making your experience smooth from checkout to delivery. Because many of our products are large, custom-built, or freight shipped, we ask customers to carefully review the policies below before placing an order.

SHIPPING INFORMATION

We proudly offer free standard curbside delivery to customers within the contiguous United States on most orders.

Please note:
- Alaska and Hawaii orders may require additional shipping charges
- Certain specialty products may have separate shipping rates
- Optional services like inside delivery, white glove setup, or assembly may be available at checkout for an additional charge

Most orders arrive within 5-14 business days depending on the manufacturer, freight carrier schedules, and delivery location.

DELIVERY APPOINTMENTS

Freight carriers will typically contact you 2-3 business days before delivery to schedule an appointment window.

Customers are responsible for:
- Providing a valid phone number
- Being available during the scheduled delivery window
- Ensuring the delivery location is accessible for freight trucks
- Having enough assistance available if curbside delivery is selected

Missed delivery appointments, storage fees, redelivery fees, or delivery complications caused by unavailable recipients may become the responsibility of the customer.

CURBSIDE FREIGHT DELIVERY

Large game tables, furniture, and oversized products are commonly shipped via freight carrier with curbside delivery service.

Curbside delivery means:
- The carrier delivers the item to the curb or driveway area
- The carrier does not bring items inside
- The carrier does not assemble products unless white glove service was purchased separately

Some products are extremely heavy and may require multiple people to safely move them after delivery.

INSPECTING YOUR DELIVERY

Please inspect all packages carefully before signing the delivery receipt.

If you notice:
- damaged packaging
- dents
- tears
- scratches
- crushed corners
- water damage
or any visible issue, you MUST note it on the delivery paperwork before signing.

Examples:
- “Visible freight damage”
- “Possible concealed damage”
- “Packaging damaged”

If the driver refuses to allow inspection, write:
“Driver refused inspection - possible concealed damage.”

Taking photos of the packaging and product during delivery is strongly recommended.

Signing delivery paperwork without noting damage may prevent shipping claims from being approved.

REPORTING SHIPPING DAMAGE

Shipping damage must be reported to The Game Room Plus within 1 business day of delivery.

Please email:
info@thegameroomplus.com

Include:
- your order number
- photos of the damage
- photos of the packaging
- a brief explanation of the issue

In most cases, replacement parts or repair solutions can be arranged quickly without returning the entire product.

DELIVERY DELAYS

Estimated shipping and delivery timelines are projections only and may be affected by:
- weather
- carrier delays
- manufacturer delays
- traffic conditions
- holidays
- acts of God

Delivery delays outside of our control are not grounds for order cancellation without applicable fees.

WHITE GLOVE DELIVERY & INSTALLATION

For eligible products, white glove delivery and installation services may be available.

Customers are responsible for ensuring:
- the product fits through doors, stairways, elevators, hallways, and access points
- the delivery team has access to parking and the delivery area
- building permissions or HOA requirements are handled beforehand

Additional delivery complications may result in additional fees.

RETURNS

All return requests must be approved before items are sent back.

To request a return authorization, email:
info@thegameroomplus.com

Please include:
- your order number
- your full name
- reason for return

Return requests must be submitted within 7 days of delivery.

Approved returns:
- must be unused
- must include original packaging
- must include all parts and materials
- may be subject to return shipping costs
- may be subject to a 20% restocking fee

Custom-built, made-to-order, assembled, or installed products are generally non-returnable.

ORDER CANCELLATIONS

Orders canceled before shipment may be subject to processing or restocking fees depending on production status.

Orders canceled after shipment may be subject to:
- outbound shipping charges
- return shipping charges
- restocking fees

Custom or made-to-order items cannot typically be canceled once production has begun.

MANUFACTURER WARRANTY

Most products include a manufacturer warranty when applicable.

Warranty coverage varies by manufacturer and product.

Customers may be required to provide:
- proof of purchase
- photos
- serial numbers
- warranty registration information

Improper use, commercial use of residential-grade products, modifications, or misuse may void warranty coverage.

PRICING ERRORS

While we work hard to maintain accurate pricing and inventory, occasional errors may occur.

The Game Room Plus reserves the right to cancel orders involving:
- pricing errors
- inventory errors
- supplier availability issues
- suspected fraud

SALES TAX

Sales tax is collected where required by law.

CONTACT INFORMATION

If you have questions regarding your order, shipping, delivery, returns, or warranty coverage, please contact us:

The Game Room Plus
Email: info@thegameroomplus.com
Phone: 802-232-2574

Thank you for shopping with The Game Room Plus.